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Something's gone wrong with a purchase

Something Has Gone Wrong Panel

If something's gone wrong with an item you've bought, you might be entitled to a refund, repair, or replacement.

It doesn't matter if you bought the item new or secondhand, you still have rights.

You'll have legal rights if the item you bought is:

  • broken or damaged ('not of satisfactory quality')
  • unusable ('not fit for purpose')
  • not what was advertised or doesn't match the seller's description

You won't have any legal rights if either:

  • it was damaged by wear and tear, an accident or misuse
  • you knew about the fault before you bought the item

If you would like to talk to someone, please contact Citizens Advice Plymouth.

This page is based on content that originated from Citizens Advice (adapted).



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